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1 - 25 Results of 44
Buncombe County Government
Asheville, North Carolina, United States
8 hours ago

Description

Purpose of the position:

The purpose of this position is to plan, organize, direct, and evaluate the overall activities of the 911 Communications Center to ensure all activities are executed properly and in accordance with applicable laws, policies, ordinances, resolutions, directives, and regulations.

Essential Functions of the position:

  • Plan and direct all operations, services, and resources for 911 emergency communications service delivery. 

  • Develop the Center’s goals and objectives, and formulate/implement communications rules, standards, policies, and procedures consistent with the County’s mission; Identify Center needs for equipment, funding and/or staff.

  • Develop and maintain an effective working and administrative relationships with the policy board and the various fire services departments, emergency medical service groups, law enforcement agencies and professional organizations dedicated to public safety communications the Center services.  Attend meetings of relevant agencies and organizations, confer with and counsel various emergency response agencies and other County and City departments regarding communications matters and the coordination of services, promote community awareness for effective use of emergency communications services. Participate in various emergency planning efforts.

  • Develop and administer the Public Safety Communications Center budget. 

  • Manage the Center’s communications equipment inventory and procurement; Coordinate and participate in the design, installation, maintenance and repair of equipment, software applications and databases.

  • Participate in the development and implementation of system and program strategic planning.

  • Appraise departmental activities and operations and take necessary steps to improve the department.

  • Monitor operations through auditing live transmissions, master communications audio recordings and activity reports, determining appropriate quality assurance action.  Control access to such files and supervise the transcription of tapes.

  • Prepare regular and special reports of operations.

  • Perform other related duties as assigned.

Knowledge, Skills, Abilities:

  • Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; and of the principles and practices of public administration and management.

  • Authoritative knowledge of computer aided dispatch (CAD) systems, interfacing products, and vital public safety infrastructure, including radio, text, and voice communications.

  • Experience in developing emergency preparedness plans, knowledge of emergency services telecommunications, and familiarity with the emergency call processing and dispatch protocols and procedures. Thorough knowledge of recent trends and projects in the emergency communications realm, including but not limited to Next Generation 911 (NG911).

  • Demonstrable experience in quality assurance and quality improvement programs for emergency 911

  • Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

  • Knowledge of PC systems, databases, and spreadsheet use to ensure department efficiency.   Self-motivated to research and master emerging computer technologies.

  • Ability to analyze data, identify trends, and deliver proposals that are clear, engaging, data-based, accurate, and aligned with Buncombe County’s strategic goals.

  • Ability to break complex projects into manageable tasks, identify and engage appropriate resources, and deliver accurate, on-time results. Critical thinker with strong problem-solving skills and a tendency to challenge the status quo.

  • Possess leadership and excellent team management skills. Outstanding communication and interpersonal skills, including experience working directly with users and collaborating across internal teams to deliver complex projects.

  • Self-starter, able to drive work forward within an agile environment. Ability to look at the bigger picture within their department and the Organization.



Requirements

Minimum Education, Training and/or Experience (required at time of hire):

Bachelor’s degree in Criminal Justice, Police Science, Sociology, or a related emergency services field and seven (7) years of experience in public safety communications, which includes at least three (3) years of supervisory and/or management experience at a 911 Communications Center; or an equivalent combination of education and experience.

Additional Training and Experience: Masters degree in Public Administration is preferred, but not required; The following certifications are also preferred, but not required: Basic Certifications: Emergency Police Dispatcher (EPD), Emergency Medical Dispatcher (EMD), Advanced Certifications: Registered Public Safety Leader (RPL), and Emergency Number Professional (ENP).

Job Information

  • Job ID: 60191269
  • Location:
    Asheville, North Carolina, United States
  • Position Title: Public Safety Communications Director
  • Company Name: Buncombe County Government
  • Specialties: Director/Agency Head
  • Job Type: Full-Time
  • Job Duration: Indefinite

Please refer to the company's website or job descriptions to learn more about them.

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